Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide proof of purchase (receipt or order confirmation).

To request a return, please contact us at support@oxeva.store.

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package.

Any item returned without first requesting a return will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

  • Defective item

  • Item damaged upon delivery

  • Error on our part (incorrect item received)

In these situations, we will cover the return shipping costs in full.

Damaged Items or Order Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or you received the wrong item, contact us immediately at support@oxeva.store so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care products (e.g., beauty products)

We also do not accept returns for:

  • Hazardous materials

  • Flammable liquids

  • Gases

Sale items and gift cards are non-refundable.

If you have any questions about whether your item is eligible for return, please contact us.

Exchanges

The fastest way to receive the item you want is to:

  1. Return the item you currently have.

  2. Once your return has been accepted, place a new order separately.

European Union – 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with applicable EU consumer protection laws.

The following conditions apply:

  • The item must be unused.

  • It must include all original tags.

  • It must be returned in its original packaging.

  • Proof of purchase must be provided.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved:

  • It will be issued automatically to your original payment method.

  • Please allow up to 10 business days for processing.

Please note:

  • Your bank or credit card provider may require additional time to process and post the refund.

  • Original shipping charges are non-refundable.

If more than 15 business days have passed since your refund was approved, please contact us at support@oxeva.store.

Need Help?

Our support team is here to assist you.

Email: support@oxeva.store