Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your package in real time.

Estimated Delivery Times

Estimated delivery times are as follows:

  • United States: 5–10 business days

  • Europe (France, Belgium, etc.): 6–12 business days

  • International: 7–15 business days

Please note: These delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout.

Special Offer: Free shipping may be available during promotional periods.

Shipping Delays

Delivery delays may occur due to:

  • High order volume

  • Logistics or carrier issues

  • Customs processing

  • Events beyond our reasonable control

We are not responsible for these delays, but we will always do our best to keep you informed.

Order Tracking

You can track your order at any time using the tracking link provided in your shipping confirmation email.

If you cannot find your tracking number, please contact us at:

support@oxeva.store

Undelivered Packages / Incorrect Address

Please carefully verify your shipping address before placing your order.

We are not responsible for:

  • Incorrect shipping addresses provided by the customer

  • Packages that are lost or unclaimed after delivery

In some cases, additional shipping charges may apply if a replacement shipment is requested.

Customs Duties and Taxes

Depending on your country, customs duties, import taxes, or other fees may apply.

These charges are the responsibility of the customer.

Contact

If you have any questions regarding shipping, our support team is here to help.

Email: support@oxeva.store